About

Learn more about me

Full-Stack Software Engineer

  • Birthday: July 21
  • Phone: +1 423-223-4724
  • City: Knoxville, TN
  • Email: cierrasimms98@gmail.com

From supporting engineers with troubleshooting to talking people down from drunken shenanigans, I’ve always loved helping others with their issues and I enjoy implementing these skills daily as a web developer.

My interest in coding came from my dad. He’s the geekiest man I know and loves modding games, which was always so fun for me to watch as a kid. Especially replacing the dragon in Skyrim with Thomas the Train! Now that I’m a web developer, I’ve noticed how I’ve been practicing coding for a long time without even realizing I was programming. I started my career off bartending and was able to learn a lot of problem solving skills, many of which I still use regularly to help engineers and support different teams across Twilio. After a few years, I was given the opportunity to use my problem solving skills to help find new ways to better data retrieval and intergation in the Healthcare field.

My time in Healthcare was short and sweet. I learned a lot of great skills like accuracy, time management, and flexibility, but then decided it wasn’t for me. I felt like I wasn’t getting everything I had set out to gain from this industry, so I moved on to bigger and better things.

I entered the tech world as a Products Ops Specialist, and noticed that I really enjoyed watching the engineers resolve issues and create awesome new products. This helped guide my decision to  pursue this career and now, as a developer, I really enjoy what I do! I love solving my own problems, the continuous learning it takes to keep up, and how solving even a small bug is such a rush of endorphins.

Resume

Sumary

Education

Certificate in Full Stack Web Development

Jan 2022 - May 2022

Actualize Coding Bootcamp

  • Learned the fundamentals and best practices in full-stack web development in areas of project architecture, backend, frontend, and how to effectively self-teach new technologies.
  • Built and tested full-stack web applications with API, library, and theme integration.
  • Worked independently and with teams to determine the most effective solutions by creating wireframes, designing schemas, and researching outside resources.

Professional Experience

Product Ops Specialist

2021 - Present

Twilio

  • Collaborated with Company’s Product and Engineering teams to troubleshoot technical problems regarding current projects and challenges, testing with teams to develop better interfaces or processes
  • Executed SQL queries for basic data analysis and reporting, built ad-hoc dashboards in Looker for tracking product metrics
  • Observed and evaluated day to day A2P product operations while collaborating with Product, Engineering, Sales, and GTM Teams to increase efficiencies in operational processes, external communications, and product metrics
  • Project managed complex requests from clients and creates new processes to support products globally, using Zendesk and other support software
  • Improved existing workflows and found automation opportunities within each step of the current projects processes to decrease user-errors

Patient Coordinator

2020 - March 2021

TeamHealth

  • Followed strict HIPAA guidelines.
  • Worked with call volume that exceeded 1,500 daily
  • Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.n
  • Performed comprehensive patient assessments and interviewed patients to compile medical histories.

Medical Records Clerk

2019 - August 2019

Morgan County Correctional Facility

  • Maintained complete confidentiality in accordance with HIPAA legal requirements..
  • Observed confidentiality and safeguarded all patient-related information.
  • Disseminated information to correct department, individual or outside location.
  • Consolidated diverse medical records for over 2,000 inmates
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.

Bartender

2016 - May 2019

Bar Marley

  • Managed 4 employees, created weekly schedules and finalized weekly payroll.
  • Managed the alcohol inventory and ordered supplies when needed.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Trained new hires on over 100 drink recipes.

Skills

Back End

Ruby, Javascript, Python

Front End

Vue, Rails, Bootstrap, HTML, CSS, React

Databases

PostgreSQL


Other Skills

Git, Testing, Pair-Programming, Object-Oriented Programming, API’s, Jira

Portfolio

My Works

Bulbasaurus (Capstone Project)

Contact

Contact Me

My Address

Knoxville, Tennessee

Email Me

cierrasimms98@gmail.com

simms.cierra@yahoo.com

Call Me

+1 423 223 4724

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